SHIPPING AND PAYMENT POLICY

Last updated: April 2026

At Stories in Steel, we want every order to reach you quickly, safely, and transparently – here you’ll find all the important details about shipping and payment for your favorite jewelry.

Shipping Methods and Delivery Times

  • Shipping is provided by Econt courier to an address or Econt office within the territory of Bulgaria.
  • Order processing time: up to 3 business days, unless otherwise stated on the website (e.g., during promotions or holidays).
  • Delivery time: usually 1–3 business days after dispatch, depending on the courier’s schedule.
  • During peak periods or force majeure circumstances, delivery times may be extended; in such cases, you will be notified.

Shipping Cost

  • Shipping cost is determined according to Econt’s tariffs and is calculated and shown before finalizing your order.
  • For all orders over €49 (BGN 95.84), shipping is free. The total order value must reach €49 (BGN 95.84) after deducting all applicable discounts.
  • For special promotions, free shipping may apply – such offers will be clearly announced on www.storiesinsteel.com.

Parcel Inspection

  • Every customer has the right to inspect the parcel before payment, according to Econt’s terms.
  • If you notice a problem (missing item, damage, discrepancy), please notify the courier immediately and email us at sales@storiesinsteel.com.

Payment Methods

You can pay:

  • Cash on delivery – upon receiving your order at the address or Econt office.

Stories in Steel does not store or process bank card data.

Order Processing and Confirmation

  • After completing your order, you’ll receive confirmation at the email address you provide
  • If clarification or confirmation of details is needed, our team will contact you by the phone or email you provided.

Questions and Contact

For questions about shipping and payment, please contact us at: sales@storiesinsteel.com

Stories in Steel reserves the right to amend this policy. The current version is always available at www.storiesinsteel.com.