{"id":967,"date":"2026-03-08T14:23:39","date_gmt":"2026-03-08T14:23:39","guid":{"rendered":"https:\/\/storiesinsteel.com\/return-policy\/"},"modified":"2026-04-07T12:18:11","modified_gmt":"2026-04-07T12:18:11","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/storiesinsteel.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"967\" class=\"elementor elementor-967 elementor-14\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a6660 wd-section-stretch-content e-flex e-con-boxed e-con e-parent\" data-id=\"d4a6660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-f38ebf8 e-con-full e-flex e-con e-child\" data-id=\"f38ebf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1a2a0 elementor-widget elementor-widget-sidebar\" data-id=\"1c1a2a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t\t<div id=\"nav_menu-3\" class=\"wd-widget widget sidebar-widget widget_nav_menu\"><h4 class=\"widget-title\">Help Center<\/h4><div class=\"menu-customer-service-menu-container\"><ul id=\"menu-customer-service-menu\" class=\"menu\"><li id=\"menu-item-171\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-171\"><a href=\"https:\/\/storiesinsteel.com\/za-nas\/\">About us<\/a><\/li>\n<li id=\"menu-item-172\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-172\"><a href=\"https:\/\/storiesinsteel.com\/grizha-za-bizhuta\/\">Jewelry care<\/a><\/li>\n<li id=\"menu-item-169\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-169\"><a href=\"https:\/\/storiesinsteel.com\/dostavka-plashtane\/\">Shipping and Payment<\/a><\/li>\n<li id=\"menu-item-173\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173\"><a href=\"https:\/\/storiesinsteel.com\/uslovia-na-vrashtane\/\">Return Policy<\/a><\/li>\n<li id=\"menu-item-170\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-170\"><a href=\"https:\/\/storiesinsteel.com\/kontakti\/\">Contact us<\/a><\/li>\n<li id=\"menu-item-168\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-168\"><a href=\"https:\/\/storiesinsteel.com\/blog\/\">Blog<\/a><\/li>\n<\/ul><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7361d0 e-flex e-con-boxed e-con e-child\" data-id=\"a7361d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46137d6 elementor-widget elementor-widget-heading\" data-id=\"46137d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd8b394 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"fd8b394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: April 2026<\/p>\n<p>Stories in Steel values the trust of its customers and adheres to transparent and lawful practices regarding product returns.<\/p>\n<p>This policy complies with the Bulgarian Consumer Protection Act and the applicable European and Bulgarian legislation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d67d0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"39d67d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-971fe03 elementor-widget elementor-widget-heading\" data-id=\"971fe03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. 1. Right of Withdrawal (Return of Product)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-717aa10 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"717aa10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1.1. Every individual consumer who has purchased goods from the website www.storiesinsteel.com is entitled to withdraw from the distance contract, without providing a reason, within 14 (fourteen) days from the date of receipt of the product.<\/p>\n<p>1.2. To exercise your right of withdrawal, you must notify us in writing by email: <a href=\"mailto:sales@storiesinsteel.com\">sales@storiesinsteel.com<\/a>, indicating your order number, the product(s) to be returned, your name, and contact information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c782a8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9c782a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39cb4a7 elementor-widget elementor-widget-heading\" data-id=\"39cb4a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Conditions for Returning Goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ffd94 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f8ffd94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>2.1. Returned products must meet the following requirements:<\/p>\n<ul>\n<li>Not be used and show no signs of wear, scratches, deformations, stains, or other damages.<\/li>\n<li>Not be used and show no signs of wear, scratches, deformations, stains, or other damages.<\/li>\n<li>Not be personalized (engraved, etc.), except in case of a manufacturing defect or wrong delivery.<\/li>\n<\/ul>\n<p>2.2. The Merchant reserves the right to refuse the acceptance of products that do not meet the above conditions.<\/p>\n<p>2.3. Products returned with broken integrity, signs of use, damage due to improper handling, or without original packaging and tags will not be accepted for return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c82112 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c82112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e8fd0 elementor-widget elementor-widget-heading\" data-id=\"b8e8fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Return Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328f515 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"328f515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>3.1. The costs for returning a product are borne by the customer unless otherwise agreed or the product is defective\/does not match the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fca436 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3fca436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8e860 elementor-widget elementor-widget-heading\" data-id=\"0a8e860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da12c3d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"da12c3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>4.1. Refunds will be made using the same payment method as the original transaction, unless otherwise agreed.<\/p>\n<p>4.2. The Merchant will refund the amount paid by the customer, including the initial delivery costs (if charged), no later than 14 days from the date the returned product is received and its condition is verified.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a062291 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a062291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1842b elementor-widget elementor-widget-heading\" data-id=\"2a1842b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Product Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ab18b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e1ab18b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>5.1. If you wish to exchange a product (size, model, or other product), you need to specify this in your return notification to <a href=\"mailto:sales@storiesinsteel.com\">sales@storiesinsteel.com<\/a>.<\/p>\n<p>5.2. Exchanges are only possible after prior arrangement, subject to availability at the time of the request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf6e0a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6bf6e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0b71d3 elementor-widget elementor-widget-heading\" data-id=\"a0b71d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a30cbca color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a30cbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>6.1. In the event of a defect, non-conformity, or damage due to transport, you may file a complaint within 48 hours of receiving the product by sending an email to sales@storiesinsteel.com with a description and photos of the issue.<\/p>\n<p>6.2. If the complaint is accepted as justified, all transport costs for return and exchange will be covered by the Merchant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6e25ba elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d6e25ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b50d79 elementor-widget elementor-widget-heading\" data-id=\"9b50d79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Limitations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ab059 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"16ab059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>7.1. The following products are not eligible for return:<\/p>\n<ul>\n<li>The following products are not eligible for return;<\/li>\n<li>products damaged due to improper use;<\/li>\n<li>personalized products, except in case of defect or wrong delivery; products with compromised packaging integrity.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7178e72 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7178e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d28a97 elementor-widget elementor-widget-heading\" data-id=\"2d28a97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Additional Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94cb89f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"94cb89f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>8.1. This policy is compliant with the requirements of the Bulgarian Consumer Protection Act.<\/p><p>8.2. Customers may use the EU online dispute resolution platform: <a href=\"https:\/\/ec.europa.eu\/odr%208.3\" target=\"_blank\" rel=\"nofollow noopener\" data-wplink-url-error=\"true\">https:\/\/ec.europa.eu\/odr<\/a>.<\/p><p>For questions: <a href=\"mailto:sales@storiesinsteel.com\">sales@storiesinsteel.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e04ba0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4e04ba0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb4c68a elementor-widget elementor-widget-heading\" data-id=\"eb4c68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start a return \u2014 simple and hassle-free<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4258816 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4258816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you\u2019d like to return a product, fill in the form below.<br>Once we receive your request, we\u2019ll get in touch with clear instructions for the return. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7407b37 elementor-widget elementor-widget-shortcode\" data-id=\"7407b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-966 forminator-design--default forminator-enclosed forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-966\" data-uid=\"6ac1ab5421ecb\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-966\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-966 forminator-design--default forminator-enclosed forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"966\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"enclosed\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6ac1ab5421ecb\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6ac1ab5421ecb\" id=\"forminator-field-name-1_6ac1ab5421ecb-label\" class=\"forminator-label\">Full name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"e.g. Ivan Ivanov\" id=\"forminator-field-name-1_6ac1ab5421ecb\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6ac1ab5421ecb\" id=\"forminator-field-email-1_6ac1ab5421ecb-label\" class=\"forminator-label\">Email address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"e.g. ivan@company.com\" id=\"forminator-field-email-1_6ac1ab5421ecb\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6ac1ab5421ecb\" id=\"forminator-field-phone-1_6ac1ab5421ecb-label\" class=\"forminator-label\">Phone (optional)<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"e.g. +359 888 000 000\" id=\"forminator-field-phone-1_6ac1ab5421ecb\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" data-national_mode=\"enabled\" data-country=\"bg\" data-validation=\"standard\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6ac1ab5421ecb\" id=\"forminator-field-text-1_6ac1ab5421ecb-label\" class=\"forminator-label\">Order number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"#1234\" id=\"forminator-field-text-1_6ac1ab5421ecb\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6ac1ab5421ecb\" id=\"forminator-field-text-2_6ac1ab5421ecb-label\" class=\"forminator-label\">Product you want to return <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"e.g. North Star Necklace\" id=\"forminator-field-text-2_6ac1ab5421ecb\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-2\" class=\"forminator-field-select forminator-col forminator-col-12  form-custom-select\"><div class=\"forminator-field\"><label for=\"forminator-form-966__field--select-2_6ac1ab5421ecb\" id=\"forminator-form-966__field--select-2_6ac1ab5421ecb-label\" class=\"forminator-label\">Reason for return <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-966__field--select-2_6ac1ab5421ecb\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-2\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Select a reason\u2026\" data-search=\"false\" data-search-placeholder=\"Select a reason\u2026\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-966__field--select-2_6ac1ab5421ecb-label\"><option value=\"\"  >Select a reason\u2026<\/option><option value=\"Doesn\u2019t match my expectations\"  data-calculation=\"0\">Doesn\u2019t match my expectations<\/option><option value=\"Size issue\"  data-calculation=\"0\">Size issue<\/option><option value=\"Damaged or defective item\"  data-calculation=\"0\">Damaged or defective item<\/option><option value=\"Wrong product received\"  data-calculation=\"0\">Wrong product received<\/option><option value=\"Other\"  data-calculation=\"0\">Other<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6ac1ab5421ecb\" id=\"forminator-field-textarea-1_6ac1ab5421ecb-label\" class=\"forminator-label\">Additional information (optional)<\/label><span id=\"forminator-field-textarea-1_6ac1ab5421ecb-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><textarea name=\"textarea-1\" placeholder=\"Describe the situation briefly (optional)\" id=\"forminator-field-textarea-1_6ac1ab5421ecb\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12  form-custom-consent\"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6ac1ab5421ecb__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6ac1ab5421ecb\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6ac1ab5421ecb-label\" aria-describedby=\"forminator-field-consent-1_6ac1ab5421ecb__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_6ac1ab5421ecb__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>I agree to the processing of my personal data in accordance with the <a href=\"https:\/\/storiesinsteel.com\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><p style=\"font-size: 15px;font-weight: 500;font-family: var(--secondary-font-family);color: #31373d\">\ud83d\udd12 Your information is protected.<br>\u26a1 We usually reply within 3 business days <span style=\"font-weight: 400;color: #6E665F\">(often sooner)<\/span>.<\/p><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit form-custom-submit\">Start a return<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"9f5c69bc3e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/967\" \/><input type=\"hidden\" name=\"form_id\" value=\"966\"><input type=\"hidden\" name=\"page_id\" value=\"967\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/storiesinsteel.com\/en\/return-policy\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a48dae0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a48dae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c937afe color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c937afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Merchant reserves the right to make changes to this policy.<\/p>\n<p>The current version is published on www.storiesinsteel.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy Last updated: April 2026 Stories in Steel values the trust of its customers and adheres to transparent and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-967","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/pages\/967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/comments?post=967"}],"version-history":[{"count":0,"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/pages\/967\/revisions"}],"wp:attachment":[{"href":"https:\/\/storiesinsteel.com\/en\/wp-json\/wp\/v2\/media?parent=967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}